Terms & Conditions for Online Flower Ordering

Dear customer, all processes on the Anguor online florist website comply with the laws of the Islamic Republic of Iran, the Electronic Commerce Law, and the Consumer Protection Law. Customers are also expected to follow the related rules. If these terms, or Anguor’s procedures and services, change in the future, updates will be published on this page. By using the Anguor website, you agree to accept any such changes.

You can choose your product from the samples on the website, set the delivery day and time, and place your order. If none of the products on anguor.com match what you have in mind, contact us and tell us what you want—or send a photo of your idea. We will do our best to meet your request.

Please keep in mind that, because of seasonal availability and same-day supply, some flowers, boxes, and decorative details may differ slightly in color from the website photos. A different box, basket, vase, stand, or similar item may also be substituted. Please read the product description carefully when ordering.

We always aim to select the best plant available for you.

Based on our suggestions or an idea you prefer, you can order a gift to be delivered with your chosen flowers to the address you specify:

Your order is delivered by an Anguor courier or a partner agency. In some cities this service is free; otherwise a delivery fee is added to your purchase. You can see that fee before you complete checkout.

Anguor will make every effort to deliver your order on time to the address you provide, according to the settings you choose.

If your order is marked as a surprise, the courier will call the sender number entered on the site at delivery. If the sender does not answer or the number is outside Iran, the courier will call the recipient.

Please note that some delivery requests may not be possible—for example, the recipient may be unable or unwilling to be photographed, or conditions may prevent collecting a signature (such as a funeral).

We will do our best to provide confirmation that the order was delivered. The best approach, when possible, is to contact the recipient ahead of time and ask them to cooperate with the delivery person—especially for funerals and weddings.

1. Where orders are delivered

   All orders (flowers and houseplants) are delivered only at the building’s main entrance. As soon as the driver arrives, the recipient will be called so they can come to the entrance to receive the order.

2. Surprise orders

   If you selected the “Surprise” option when placing your order and the driver calls you, arranging for the recipient to be present and ready for delivery is entirely your responsibility as the customer who placed the order.

3. Delivery upstairs or to an apartment door

   Taking an order upstairs or delivering it to an apartment door is outside Anguor’s duties and responsibilities. If you make a private arrangement with the driver for that service, any extra fee must be paid directly to the driver by the customer.

4. Special conditions for large plants

   The rules above also apply to all houseplants. If your plant is large and heavy and you do not have help to move it upstairs, please contact support right after ordering and before dispatch. You can request a porter for moving and carrying by paying the related fee.

1. Pickup time window

   Orders are handed over only during the time window you select at checkout. Arriving early does not mean the order will be prepared or released before that window starts.

2. Flower counts and order changes

   The number and type of flowers match the product details listed on the website. Any change or increase must be arranged before preparation only through Anguor support (using the numbers listed on the site). Partner locations are not responsible for applying changes requested directly from them.

3. Similarity to the website photo

   Because flowers are natural and arranging styles vary by hand, the finished order will be up to 80% similar to the website photo. A 100% match is not possible.

4. Pickup code and final confirmation

   You must present the order code and pickup code to the partner when receiving the order. Providing these codes confirms the product’s condition, quality, and your full satisfaction.

5. Cancellation conditions

   In-person pickup orders can be canceled only while the status is “In progress” (before arranging begins). After the order moves into preparation or is sent to a partner location, it cannot be canceled.

6. Missed pickup window and holding period

   If you do not arrive during the selected window, Anguor support will coordinate and announce the next pickup time. Orders are held at the partner location for up to 48 hours. Because flowers are perishable, Anguor and the partner do not guarantee freshness or quality after your selected window has passed.

7. Limits of partner and Anguor responsibility

   • Anguor partners only hand over orders. They do not offer exchanges, returns, purchase advice, or plant care services.
   • Anguor is responsible only for orders placed through the official Anguor website and has no obligation for purchases made directly at partner locations.

8. Changing who picks up

   If someone other than the person who placed the order will pick it up, their details and phone number must be shared with Anguor support in advance.

9. Visual check at pickup

   At pickup, you must check the order’s visible condition (including unbroken pots, boxes, or stands). After pickup and presentation of the order code, later physical damage is the buyer’s responsibility.

10. Care after pickup

    After leaving the partner location, protecting the order in transit—such as avoiding direct sun, car heat, or strong wind—is the buyer’s responsibility.

11. Photo ID

    To prevent mistaken handovers, a valid photo ID matching the name of the person who placed the order may be required if the partner asks for it.

12. Reorder if flowers are no longer fresh

    If you arrive after the 48-hour hold and the flowers are no longer fresh, you will need a new order to receive fresh flowers.

13. Changing from pickup to courier delivery

    If you want to switch from in-person pickup to courier delivery, notify support at least 2 hours before your window starts. Shipping fees are the customer’s responsibility, and delivery timing may change based on courier routes.

14. Status after 48 hours

    If you do not pick up the order within 48 hours after the selected window, the order is treated as “delivered and completed” because flowers are perishable. In that case, refunds, exchanges, or another handover are not available.

15. Seasonal flower substitutions

    If a specific flower type or color is unavailable at the partner location due to daily market supply, Anguor may—after notifying you and coordinating—substitute a flower of equal or higher value with a similar color palette.

You can place orders on the Anguor website any time of day or night.

If it is important that the order arrive at a specific address at a specific time (such as a funeral or wedding), please place the order early.

For large orders such as funeral or wedding wreaths, it is best to name a specific person to receive the delivery in advance. Otherwise, our team will leave the order in a suitable available spot and, when possible, add a photo to your account.

Please remember that flower arranging (bouquets, boxes, baskets, wreaths, and more) is handmade craftsmanship, so differences from the website photo are normal. We do our best to match the image you selected.

If PayPal, international banking partners, or Iranian banks raise an issue with a payment or the source of funds under anti–money laundering rules or for other reasons, all related practical and legal matters and costs are the responsibility of the customer who placed the order. Anguor reserves the right to pursue the matter through legal channels.

• Every order is sent with an order number and an emailed invoice.
• If an item is out of stock, Anguor reserves the right to cancel or substitute the product.
• If there is a processing problem, refunds are issued within 24 to 48 business hours.
• Entering accurate information at checkout is required.

Anguor offers special services for managers, sellers, and marketers who want to send gifts, certificates of appreciation, introductions, or product and service brochures with beautiful flowers to selected clients. Please contact Anguor advisors about this. These customization services are not part of Anguor’s core flower-delivery offering; they are provided to help increase customer satisfaction.

Anguor always does its best to deliver every order across the country in good condition and without damage.

If a product is damaged in transit, the recipient may refuse delivery and must promptly report the issue in writing to site support, with the reason, so we can follow up.

You can send feedback, suggestions, and other comments through the contact link by entering your name, email address, and message.

Please note that houseplant size and form are approximate.

To build more trust and satisfaction, Anguor provides a section for complaints and feedback. You can use it with confidence when placing orders. We stay available after delivery as well. You can open the complaints and feedback section from here.

We are also glad to hear your ideas and suggestions. Each one is read by the Anguor team and, when possible, put into practice.

Gifts purchased in Iran

For packaged products other than natural flowers: the gift must be in its original packaging, unopened, and in the same condition as when it was delivered. You then have three days from the delivery date to send it to the address we provide. Shipping costs are your responsibility.

After the gift seller confirms, a refund will be returned to your account minus bank fees and shipping costs.

Gifts purchased outside Iran and sent to us

Because you purchased the gift yourself for the recipient, it is best to arrange a return to your own address directly with the recipient. Otherwise, the package must first be sent back to us, and we will then send it to you. Related costs are your responsibility.

The Anguor website uses an SSL certificate. After you open the site, you will see the lock icon and https.

You can shop securely through Iranian bank card gateways, PayPal, and Stripe.

For extra peace of mind, please review PayPal’s safety information.

As noted above, seasonal conditions may cause some flowers to differ slightly in color from website photos, or a different box may be used. If the difference involves the main flower types, we will coordinate with you before shipping.

If you need an exact match to the sample for color or box type, please contact Anguor support before placing your order.

If you are not satisfied after receiving your order, the following applies:

• Wilted flowers, missing stems, low quality, or a delay of more than 5 hours → full refund within one week
• Other reasons → return may be possible if the flowers are intact (return shipping paid by the buyer)
• Distant cities → discount code or partial refund

Returns are not possible for some cities because of the distance between the flower farm and the recipient. In those cases, support will follow up and, to support customer satisfaction, may issue a discount code or refund a percentage of the amount paid to the sender (individual or business).

Each product may have different shipping methods and delivery windows. Anguor aims to deliver every order on time, but unexpected issues can occur—such as heavy traffic, a courier accident, or vehicle problems.

Because Anguor cannot verify the accuracy of sender and recipient details, any related complaint must be pursued through legal authorities.

Examples

1. If the recipient (person or company) does not want the flowers or gift, they may return it with a written reason via the same postal courier (Iran only). In that case, no amount is refunded to the sender. Anguor is not responsible for explaining why this happened to the sender.
2. If a third party (someone other than the sender or recipient) is unhappy about the flowers or gift being sent or received—for family, ethical, or similar reasons—they must file a complaint with the legal and law-enforcement authorities. Because customer information is confidential at Anguor, we respond only to legal authorities on these matters.

Anguor online florist uses leading international carriers such as DHL, DPD, and similar services for shipments outside Iran.